We are a fully featured Digital Call Recording & Logging System scalable from one channel to hundreds. Our system integrates with your existing computer network.

Using is Believing


Don't take our word for it! Call our clients some who have added on to their systems or replaced their legacy systems with FireRock's affordable system. Lets us Demo our Digital Phone Call Recording and Logging System via the Internet. We offer a 45 day money back guarantee.


 
News & Events

April 24, 2008

Grand opening of our new Sacramento office! This office is being run by our new VP of Operations & Sales, Vitaliy Taryanik. He was the former Network Administrator for one of the largest collection agencies in N. California. Vitaliy is a Microsoft Certified Systems Engineer. In addition he has been trained in all aspects of telephony by Gene Silvers (president of FireRock). Gene has over 35 years of experience in telephony, wireless communications, and was the founder of Voice Print International.

March 29, 2008

We have just released FR Call Manager Version 3.0 Please ask our sales team.

March 26, 2008

NEW FEATURE! Did you know that the stand alone price of an office dictation system is approximately 5-10 thousand dollars? Plus an additional annual cost for service! We have that same feature built into our system. We call it dictation or 'conference room recording'. You can dictate as long as you like, which saves to a file that you can export and email to anyone. Wouldn't this be great for sales people that cannot be at all meetings but have email access? All this is included in our promotional software package. At no additional cost for the month of April!

In addition we have a feature that will allow you to fast forward, slow down, and slice that important part of a conversation and create an additional GSM compressed file without modifying the original. Now you can take that piece of conversation and email it as an attachment file.

March 25, 2008

We are happy to announce that British Petroleum, one of the largest companies in the world, has purchased one of our advanced digital phone recording solution packages for 6 of their corporate security offices at their Chicago based refineries.

March 24, 2008

FireRock Systems is superior to the competition for many reasons. One of them being is that we can offer you redundancy as a standard package. If the competition stipulates that they are redundant, they are not being accurate. Since the only redundancy they offer are the PC components, but they do not tell you about their proprietary voice card. The only true redundancy, when you have a proprietary voice card is to mirror two systems. Now your overall cost is much higher. This is where FireRock shines; we offer you redundancy as a standard. Ask our sales department.

New Sales are Soaring!

We have recently added many collection agencies as users of our affordable & dependable voice recording systems, one of them being Encore in Houston, TX. They have purchased our FR 16 system for the following reasons:

Tight budget, easy to use, install, maintain, and tight integration with their Intertel phone system. In addition, they compared our features to other competitors that were two times of our price! FireRock had has just as many functions and features as those other guys.

For the same reason, Investment Retrievers bought our recording solution for their Toshiba Strata phone system. They are extremely happy.

January 12, 2008

Firerock and its worldwide partners are producing an enterprise solution that is extremely affordable.  It's state of the art full time recording that's a full carrier grade platform.  This will be offered in 3 sizes: 3U, 5U and 11U Chassis.  This will be available for digital, analog, and in a future version will offer voice over IP (VOIP) connectivity.

Soon to be released is our database solution using MS SQL to integrate with all our software allowing you to have a true enterprise solution and integration with VOIP, T1, E1 and PRI.

Of course we will have all the most wanted features for call centers, public safety, finance, medical, insurance, and many others.

December 5, 2007

Together with our partners, FireRock exceeds 30,000 installations World Wide, including many world wide Fortune 500 companies.

March 20th, 2007

1U rack mounted stackable 16 extension connector (FR Digital 16) designed to be installed in your equipment room to monitor multiple extensions on one server.

This system is compatible with all KEY, HYBRID, and PBX systems and can grow over 96 channels, and includes the most wanted features.

 

 

We offer a truly state of the art recording solution.

- Win Server 2003 or WinXP Pro OS.

- Redundant RAID 1 HD Configuration.

- Duel / Quad Core CPU

- Duel Power Supply

- Duel NIC's

- Built to last!

Product
Description
Application

FR Digi 16 - Our 16 extension BackOffice (centralized) recorder. FR Digi 16 comes complete with BackOffice recorder and our FR Reporter supervisor position.

FR Digi 16 is compatible with all PBX & KEY systems. This is a 1U cabinet that will fit in a 19 in. rack. You can stack any amount required to meet your recording needs.

-High capacity storage. Standard.

-Extremely reliable hardware.

-USB connectivity.

More Info ...

FR Digi 16 is ideal for larger density centralized recording (up to 144 extensions.
(Multiple PCs can be used to increase Capacity)
The FR Supervisor software supplied allows centralized search and playback of multiple extensions recordings from any PC on your network and includes detailed graphical reports.

 

 

FR Digi 04 - Our 4 extension BackOffice (centralized) recorder. FR Digi 04 comes complete with BackOffice recorder and our FR Call Manager Supervisor position.
 

FR Digi 04 is compatible with all PBX & KEY systems.

More Info ...

FR Digi 04 is ideal for medium density centralized recording (up to 64 extensions on one server).
 

The FR Call Manager software supplied allows centralized search and playback of multiple extensions recordings from any PC on your network.

01

Desktop Digi 01 - Our entry level fully digital desktop recorder. It's compatible with all the latest PBX & KEY systems. It comes complete with our latest FR Desktop version 3 software and allows:

- Local or centralized storage

-Desktop playback & control or a centralized supervisor

More Info ...

FR Desktop Digital is ideal for small to large installations where users have PC's at the desktop. (We have over 600 stations installed in the mid-west)

Users are allowed to add comments to recordings, search, play-back, and email recordings.

Users can be restricted from access to features should it be necessary.

(click to enlarge)
FR SD Recorder - A fantastic stand alone digital recorder that can store up to 340 hours of telephone calls on a standard 2GB SD Card.
 

The SD Recorder has many features you wont find on tape machines and comes complete with FR Desktop version 3 software

More Info ...

It's a perfect entry level stand alone, professional quality recorder with all of the features of high end systems.
 
The SD Recorder connects to any analogue, digital or IP telephone.

 

 

FR Desktop Analog - Our entry level desktop analogue recorder.
 

It can to connect to any analogue telephone line or digital/IP telephone. We include our FR Desktop software which allows:

- Local or centralized storage

- Desktop playback & control or a centralized supervision

More Info ...

FR Desktop Analog is ideal for small installations where telephone users have PC's at the desktop.
 
Users are allowed to add comments to recordings, search, playback and email recordings.
 
Users can be restricted from access to features should it be necessary.

 

FR Analog 02/04/08 - Our 2,4, or 8 extension BackOffice (centralized) recorder.
 
FR Analog 02/04/08 comes complete with BackOffice recorder and our Call Manager supervisor position.
 
FR Analog 02/04/08 connects to any analogue line or extension behind a PBX.

 

More Info ...

 

 

Analog 02/04/08 is ideal for low density centralized recording (up to 24 extensions).
 
The FR Call Manager software supplied allows centralized search and playback of multipe extensions recordings from any PC on your network.
 

FR Analog 02/04/08 can be mixed and matched with our digital recorders to produce a true hybrid solution.

 

A range of supervisor applications:
 
FR Call Manager - our entry level supervisor position supplied with FR Digi 04.
 
FR Reporter - As above but with graphical reports (supplied with FR Digi 16).
 
FR Reporter Pro - As above with added Agent Call Scoring features.
 
FR Archiver - Manages and archives your store of calls on various media allowing you to search and locate calls easily.
You can choose the most appropriate supervisor application for your environment (see our feature comparison chart)
 
It's possible to upgrade between packages and add supervisors as you need.

 

 

 

 

     
 



Call Recording | Call Logging | Telephone Recording | Digital Voice Logging | Digital Voice Recording | Digital Recording | USB Extension Recorder | Call Monitoring | Call Center Monitoring | Phone Monitoring | Call Center Optimization | Call Center Reporting | Call Center Training | Performance Management | Analyzing Call Center Performance | VoIP Recording

FireRock System's unique digital/analog telephone to computer technology, delivers a 100% reliable Digital Phone Recording System. USB connectivity simplifies the installation and maintenance of your Call Recording and Archiving System. No special Expensive CTI links, or proprietary boards are required, to capture the information needed. FR Digital Voice Logger or FR Universal Adapter 2.0 simply connects to the wiring of each extension of your phone system in the communications room or at each telephone desktop. Ongoing maintenance is simplified with FireRock Technologies optional software upgrade policy. We have an inexpensive service policy, which offers you the ability to get free telephone support and free hardware upgrades after the one year warranty even if you change telephone systems. For example, if you have a Nortel telephone system with Firerock's Nortel firmware and you upgrade your system to an Avaya, Toshiba, Inter-Tel, Siemens or others; Firerock will at no additional charge upgrade your FR Digital Voice Logger to be compatible with your new system.The more expensive competition using proprietary voice boards cannot say the same.