We are a fully featured Digital Call Recording & Logging System scalable from one channel to hundreds. Our system integrates with your existing computer network.

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FR Call Manager 2.0

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FR Call Manager 2.0, FR Reporter, and FR Reporter Pro are a comprehensive suite of advanced visibility, access, retrieval, playback, analysis and reporting tools for DVL and DVS power users and administrators. All three applications can be used to access and manage DVL and DVS recordings.

FR Call Manager 2.0 is the first of 3 advanced applications that are designed to deliver the tools and functionality you need now and in the future. All three are built on the robust Microsoft .net framework and designed to manipulate large volumes of recordings. It's a workhorse that delivers feature rich productivity tools in a familiar, ergonomic and easy to use MS Office style interface.  

As the entry-level package, FR Call Manager 2.0 is designed to provide the manager or supervisor the ability to quickly and easily gain access to important calls. For those wanting more, FR Reporter and FR Reporter Pro provides more advanced playback functionality combined with Reports and Call Grading.


FR Call Manager 2.0 features

  • Improved User Interface
  • Drag n Drop Calls into Hot List shortcut Folders you create for quick access to important calls
  • View Archived Calls Tree in simple to create and view window
  • Improved management of large archive of calls, view only calls you pre-select.
  • Speeds search and find features
  • One-Touch E-mail/File Conversion
  • Explorer Tree simplifies creation of Shortcuts

    • Easy Access, Quick Retrieval

    The Access Panel Provides quick and simple access to specific groups of calls that you organize in any way you like; Create Shortcuts to specific groups or departments or even to individual agents.

    HotLists

    Categorize calls by dragging and dropping them into your own personal Hot List folders. Hot List folders provide a link to records for follow-up on important calls without moving it from the original storage location.



    Call Recording | Call Logging | Telephone Recording | Digital Voice Logging | Digital Voice Recording | Digital Recording | USB Extension Recorder | Call Monitoring | Call Center Monitoring | Phone Monitoring | Call Center Optimization | Call Center Reporting | Call Center Training | Performance Management | Analyzing Call Center Performance | VoIP Recording

    FireRock System's unique digital/analog telephone to computer technology, delivers a 100% reliable Digital Phone Recording System. USB connectivity simplifies the installation and maintenance of your Call Recording and Archiving System. No special Expensive CTI links, or proprietary boards are required, to capture the information needed. FR Digital Voice Logger or FR Universal Adapter 2.0 simply connects to the wiring of each extension of your phone system in the communications room or at each telephone desktop. Ongoing maintenance is simplified with FireRock Technologies optional software upgrade policy. We have an inexpensive service policy, which offers you the ability to get free telephone support and free hardware upgrades after the one year warranty even if you change telephone systems. For example, if you have a Nortel telephone system with Firerock's Nortel firmware and you upgrade your system to an Avaya, Toshiba, Inter-Tel, Siemens or others; Firerock will at no additional charge upgrade your FR Digital Voice Logger to be compatible with your new system.The more expensive competition using proprietary voice boards cannot say the same.